Dedicated assistance for Funsine platforms and services
Our technical experts and managed services teams are online around the clock to keep your HPC, AI, and edge infrastructure running at peak performance.
Technical Support
24/7 assistance for platform incidents, firmware updates, and performance optimization.
[email protected]Managed Services NOC
Direct line to your Funsine operations manager for managed cluster and edge deployments.
+86 755 8732 6688Partner & Channel
Joint solution delivery, distributor enablement, and technology alliances.
[email protected]Customer portal
Access runbooks, telemetry dashboards, and software downloads for Helios, Titan, Atlas, and Nova deployments.
Customer portal access available for existing customers.
Contact [email protected] to request portal credentials.
Frequently asked questions
How do I open a support case?
Email [email protected] with your deployment ID and urgency level. Managed service customers can also submit tickets through the Nova portal or call the NOC hotline for P1 incidents.
Where can I download firmware and software updates?
Log in to the Funsine Customer Portal to access Helios firmware images, Titan storage controllers, and Nova orchestration releases. Release notes and rollback packages are included.
Do you offer on-site assistance?
Yes. Funsine offers global on-site support and resident engineering. Contact your customer success manager or email [email protected] to schedule.
Headquarters
Building 5, Innovation Valley
Nanshan District, Shenzhen, China
Emergency hotline
+86 755 8732 6699 (Critical incidents / P0 escalations)
Customer success
[email protected]
SLA: response in 2 hours or less